Terms and Conditions

All bookings made via Participating Websites or with Lappi Farm directly are made subject to these Terms and Conditions, and the person making the booking will be deemed to have accepted these Terms and Conditions on behalf of all persons who will be staying and visiting at Lappi Farm under the booking once any payment is made in relation to the booking.

If booking via your Travel Agent, the Terms and Conditions provided by your Travel Agent will apply to your booking and you should ask your Travel Agent for a copy of these Terms and Conditions.

If any part of your booking falls on a date which is classified as a Peak Season Booking date, then your entire booking will be deemed a Peak Season Booking and any Terms or Conditions which apply to Peak Season Bookings will apply to your entire booking.

Any prices, fees, deposit amounts or charges which are specified or referred to in these Terms and Conditions are in the same currency as the booking to which they relate.

Definitions

In these Terms and Conditions:

• “Booking Credit” means credit which may be applied to future accommodation or accommodation package bookings with Lappi Farm.
• “Snowy River Cabins” means B.E & H.T May trading as Snowy River Cabins.
• “Lappi Farm” means B.E & H.T May trading as Lappi Farm.
• “You” and “Your” mean the person who is making the booking.

Photographic identification

When you check in you may be asked to provide photographic identification.

If you are unable to provide such identification, your booking may be cancelled and any pre-payment you have made in relation to the booking will be forfeited to Lappi Farm under this term.

How to book / quotes and reservations

Bookings can be made online via any of the Participating Websites or with Lappi Farm direct by calling 0418 437 400 (+61 418 437 400 if calling from overseas).

Bookings are subject to the availability and applicable pricing of Lappi Farm at the time of the booking, and some conditions and/or exclusions may apply, including but not limited to minimum stay requirements.

Any quote given is an estimate only of price, and the price will only be confirmed once a payment is made on the booking and you receive written advice from Lappi Farm that the payment has been received and the booking has been confirmed.

Any confirmed price is subject to change if:

• a payment which is due on a booking is not received by Lappi Farm by the date the payment is due; or
• there is a change in or imposition of a government charge, tax or levy which entitles or necessitates Lappi Farm changing the price of your booking.

If you reasonably believe a written confirmation or invoice which has been provided to you is incorrect, you can request that Lappi Farm reissue that written confirmation or invoice, and you may either pay the amount specified on the reissued written confirmation or invoice by the date on which it is specified as being due, or cancel your booking.

Payment

Payments may be made by Visa or Mastercard. Additional expenses on property may be paid by Visa or Mastercard or in Australian cash.

Deposit and final payment

For all bookings, a deposit of 30% per booking must be received immediately to confirm your booking.

For all bookings, full payment must be received at least 14 days prior to your scheduled day of arrival or, if your booking is made within 14 days of your scheduled day of arrival, at the time of booking.

If any deposit or final payment is not received by the due date, Lappi Farm reserves the right to cancel the booking and any monies paid by you in relation to your booking will be forfeited to Lappi Farm.

Once a deposit for your booking has been made, confirmation of that payment and your booking will be sent to you via email to the email address you provided at the time you made the booking.

Rates and charges

The currency applicable to any quoted rates is Australian dollars. All quoted rates are subject to change at any time until full payment is received.

Quoted rates are inclusive of all compulsory government or regulatory charges and taxes (for example GST) where applicable.

Quoted rates do not include transport to or from Lappi Farm or items of a personal nature, including but not limited to laundry, room service, meals or transfers, or airport taxes, unless otherwise indicated.

Some rates which are quoted are valid only for a minimum number of nights, and if the number of nights included in your booking changes, the rate may also change.

Please visit the Lappi Farm website or contact Lappi Farm direct for further information on specific inclusions and exclusions.

Refunds

To the extent permitted by law, any amount paid by you to Lappi Farm for your booking is non-refundable unless stated otherwise in these Terms and Conditions.

The balance of any monies paid by you, after any applicable fees or other amounts you owe to Lappi Farm have been deducted, will be held by Lappi Farm as Booking Credit which may be applied to any future bookings you make with Lappi Farm.

Amendments

All amendments are subject to the availability and applicable pricing of Lappi Farm at the time the amendment is requested. A $25 Administration Fee will apply for all amendments. If a booking consists of more than one cabin, the fee applies to each cabin amended, as each requires relisting and altering details in our booking system and partner systems, and processing any additional charges or refunds.

Preponing a booking 14 days or less until check-in

You will be required to pay the full value of any new dates immediately, as the check-in date is within 14 days.

The original dates will be released for booking once your amendment is confirmed.

A refund for each of the dates rebooked will be issued, minus the $25 amendment administration fee.

Postponing a booking 14 days or less until check-in

You will be required to pay the difference in value of your new booking immediately, as the check-in date is within 14 days, in addition to a $25 amendment administration fee.

The original dates will be released for booking once your amendment is confirmed.

A refund for each of the dates rebooked will be issued.

Postponing a booking more than 14 days until check-in

If the required deposit is greater than the original booking, you will be required to pay the difference immediately.

If the required deposit is less than the original booking, the difference will be held by Lappi Farm and used to cover any fee or reduce the balance owed on the booking.

A $25 amendment administration fee will be added to your booking.

The original dates will be released for booking once your amendment is confirmed.

The balance of your new booking value and administration fee will be processed 14 days prior to your arrival date.

Amendments are not guaranteed but may be requested up to 48 hours prior to your scheduled check-in by emailing stay@lappifarm.com.au.

Cancellations

If a booking is cancelled, any non-refundable deposit or payment which you have paid will not be refunded and additional cancellation charges may apply under this clause.

If you cancel your booking, the following charges will apply in relation to each booking:

• More than 14 days prior to your scheduled check-in time: a $25 administration fee will apply.
• 8–14 days prior to your scheduled check-in time: 30% of your total booking fee will be taken as a cancellation fee.
• 7 days or less prior to your scheduled check-in time: a 100% cancellation fee will apply.

No-shows or terminations

If you do not show up for your booking or terminate your booking early after you have checked in, you will be charged a 100% cancellation fee.

If you wish to terminate your stay early because you are dissatisfied with some aspect of your stay, this must be discussed with management. Property management may in its absolute discretion provide you with Booking Credit for an amount equal to part or all of the monies paid by you in relation to the booking, which may be applied to any future bookings you make with Lappi Farm.

Booking Credit

If you are issued with Booking Credit to be applied to future accommodation or accommodation package bookings with Lappi Farm, such credit will be valid for twelve months from the day the booking is cancelled.

Booking Credit may only be used to pay for bookings at Lappi Farm.

Booking Credit may only be used to pay for the accommodation portion of your booking and may not be used for non-accommodation items not included in accommodation rates.

To redeem Booking Credit you must make your booking via Lappi Farm by emailing stay@lappifarm.com.au.

Any stay to be fully or partly paid for using Booking Credit must be booked and paid for in full prior to the expiry of the 12-month validity period.

Any Booking Credit not redeemed at the expiry of the 12-month validity date will be forfeited in its entirety to Lappi Farm.

Check-in

Standard check-in time is 3:00pm, but times may vary and you should confirm the check-in time with Lappi Farm prior to your scheduled check-in day.

If you wish to guarantee your ability to check in prior to 3:00pm, you must book an additional night's stay and pay the applicable rate for that additional night.

Check-out

Standard check-out time is 10:00am. If you wish to check out later than the standard check-out time, you must obtain approval from property management at least 24 hours prior to your scheduled check-out time. Property management may approve a request for late check-out in their absolute discretion. If you wish to secure a late check-out, you must book an additional night's stay and pay the applicable rate for that additional night.

If you check out of a cabin after 10:00am, the following additional charges will be applied to your account and will be payable by you on check-out:

• a surcharge of $50.00 per hour for every hour after 10:00am that you fail to check out; or
• if you check out after 12pm, a charge equivalent to the full daily rate which applies to your booking.

Security deposits

You must on request provide a credit card authorisation when you check in.

This authorisation may be used to cover incidental items, including but not limited to a security bond or deposit for any breakages or damage incurred during your stay, or cleaning charges in excess of the normal level of cleaning.

The pre-authorisation process validates your credit card and protects both the cardholder and merchant from increasing fraud incidents.

The pre-authorised amount is set aside by the card issuer for a period of up to 14 days from the date of pre-authorisation, and the pre-authorisation will affect your available funds balance or spending limit. For more information on this practice, please contact your card issuer.

Once a pre-authorisation has been made, Lappi Farm cannot release, remove or lower the authorised amount until we process the final account on departure. This is a restriction imposed by the card issuer and cannot be negotiated.

Where a credit card is not available, a minimum $200.00 cash deposit will be required on check-in. This deposit will be refunded only once an inspection of any accommodation or service you used associated with your booking has taken place. In most cases this will not be able to occur at the time of check-out. The deposit will be refunded either to a card or via direct deposit into the bank account of the person who made the booking, or another account on receipt of written permission from the person who made the booking.

Cleaning surcharge

A standard cabin changeover after guest departure is allocated 60 minutes. Should excess cleaning be required above this time frame, guests will be liable to pay the required cleaning fee at the standard hourly rate deemed by Lappi Farm.

Smoking

All cabins and inside areas are designated non-smoking areas, as is the entire grounds of the homestead. Should evidence of smoking in an inside area be detected, an immediate surcharge of $200 will apply to the credit card provided for the Security Bond. This fee is to cover the additional time and disruption to incoming guests. Lappi Farm may apply further charges at the cost incurred or for losses to Lappi Farm. All cigarette butts should be disposed of correctly and not placed on the ground or in any fire pits.

Rubbish and waste

All rubbish and waste, including biodegradable and food waste, must be placed in appropriate bins. Any rubbish and waste found outside cabins requiring clean-up by owners or contractors may incur a surcharge cleaning fee at a pro-rata rate of $50 per hour.

Noise restrictions

Noise should be kept at a level where it is not causing disturbance to other guests or the property owners at any time of day. Guests are not permitted to make excessive noise or noise which is disruptive or impacts the experience of other guests or owners on the property.

Should noise restrictions not be adhered to, guests will receive one warning only from a representative of Lappi Farm. Should noise continue after this time, guests will be asked to leave the property immediately and forfeit all remaining booked accommodation and related fees in accordance with the Cancellations Policy.

Pets

House-trained pets are permitted inside our cabins, but we ask that they not be allowed on the furniture. Pets must remain under control at all times and are not to be left unattended on the property, either inside or outside of the cabins, unless in a dog run approved by Lappi Farm. All pet waste must be cleaned up by the guests in open areas and surrounding the cabins. We recommend that guests bring sheets or similar coverings for beds and soft furniture in the cabins if their pets are shedding, as excessive pet hair that results in additional cleaning time will be charged to the guest at a pro-rata rate of $50 per hour.

There is a one-off booking fee of $50 for guests bringing pets with them. A $200 credit card pre-authorisation is also required for all guests bringing pets with them in the event of damage caused by, or because of, the pet staying in a cabin or cabins.

Group and multi-cabin bookings

Multi-cabin and group bookings are permitted, but we do remind our guests that we are a remote destination where others come to get away from noise and the hustle and bustle of everyday life. As such, noise levels must be respectful to other guests at all times, as per our noise restriction terms.

If items are moved between cabins, guests are asked to return them to their original cabins prior to check-out. An inventory list will be available in the cabins to assist with this. There will be a $50 charge per cabin for items that have not been returned to their original cabin, and all group bookings will have a $200 pre-authorisation to cover this charge and excessive cleaning if deemed necessary.

Facilities and services

Whilst care is taken to ensure that the description of facilities and services of Lappi Farm is accurate, these are continually being changed, upgraded and on occasion taken out of service. If any feature or facility is essential to you in choosing Lappi Farm, it is your responsibility to confirm prior to making your booking that the feature or facility will be available during your stay.

To the extent permitted by law, Lappi Farm is not liable for omissions, errors or changes to the facilities and services at a property, whether temporary or permanent.

Accommodation facilities listed may not apply to all room types.

Use of property facilities is at the discretion of the guest. All guests using optional facilities must take care to use precaution and use all safety equipment required and provided. Guests must obey all written directions and must only use optional facilities if their health, fitness and personal ability are of a standard suitable for the facility they are opting to use.

Servicing

Lappi Farm cabins are un-serviced. A ‘Refresh’ service may be available for separate purchase. You can enquire about this ‘Refresh’ service prior to check-in.

Linen and bedding

Linen and towels, doonas with covers, pillows with pillow protectors and covers, and heavy fleece blankets are included with all bookings. All guests must use appropriate linen on bedding. This must include a bottom sheet and top sheet or sleeping bag, as well as a pillowcase. Linen is not to be removed from the beds and taken outside.

Wildlife and livestock

Guests must not enter fenced paddocks and fields where livestock and horses are kept.

If approaching livestock or horses outside of these areas, guests must approach with due caution and be aware of the risks of approaching untrained and herd animals.

Guests must not trap, hunt or intentionally injure wildlife. It is not recommended to approach wildlife, as they have the potential to cause serious harm or even death.

We ask that guests not feed wildlife, as their internal organs cannot cope with human and manufactured food and this may cause serious illness or death to the wildlife.

Should a guest find injured or trapped wildlife, they should advise Lappi Farm immediately, as we have been trained in wildlife rescue and care.

Firearms and dangerous weapons

Firearms are prohibited in all areas of the property at Lappi Farm. Should a guest be found to have a firearm or other dangerous weapon on the property, Police will be notified immediately.

Special requests

Whilst Lappi Farm attempts to satisfy all special requests, Lappi Farm does not guarantee that special requests can be accommodated.

Management access to cabins

Lappi Farm reserves the right for contractors or representatives of Lappi Farm to gain access to cabins at times deemed suitable. This may include but is not limited to emergencies, servicing and maintenance.

Maps and images

Map images, if shown, are for general information and may not necessarily reflect actual routings, locations or services provided.

Destination shots may have been supplied to Lappi Farm by third parties and Lappi Farm does not guarantee the accuracy of any destination shots. Photos are indicative only.

Travel insurance

Lappi Farm strongly recommends that at the time of booking you purchase comprehensive travel insurance to cover items including but not limited to: loss of booking amount through cancellation, loss of or damage to personal baggage, loss of money, medical expenses and COVID-related cancellations.

Unaccompanied minors

All guests under the age of 18 must be accompanied by a responsible adult such as a parent, step-parent, guardian or other adult who has parental rights and responsibilities for the under-18-year-old guest.

If a guest is found to be a person under the age of 18 who is not accompanied by a responsible adult, Lappi Farm may immediately cancel the guest’s booking and the full booking amount will be forfeited to Lappi Farm under this clause.

Third-party products and services

Lappi Farm sometimes includes third-party products or services, and Lappi Farm is not liable under any circumstances for any failure by third-party providers to provide products or services, nor for any error, alteration or change of any kind made by those third-party providers following acceptance of a booking by them.

All third-party coupons, vouchers, receipts and tickets are issued subject to the Terms and Conditions specified by those third parties.

Lappi Farm does not warrant the accuracy of any information, statements or representations made by third parties.

Lappi Farm is not liable for any act, omission, default or negligence of any third-party provider.

Release, indemnity and proportionate liability

To the extent permitted by law, you agree to release, indemnify and hold harmless Lappi Farm and its current and former officers, employees, contractors, sub-contractors/consultants (including their respective employees and contractors) and agents against, from and in respect of all expenses, costs, liabilities, claims, actions, proceedings, damages, judgments and losses of any kind whatsoever (including but not limited to consequential and economic losses, property loss/damage and damages for injury, including personal injury and death) arising out of, caused by, attributable to or resulting from your booking or your stay at the relevant Lappi Farm, even if caused or contributed to by Lappi Farm negligence, wrongful act/omission, breach of these Terms and Conditions, breach of duty or otherwise.

You agree that for the purpose of any release and/or indemnity given by you in favour of Lappi Farm, the provisions of Part 4 of the Civil Liability Act 2002 (NSW) do not apply.

To the extent permitted by law, the aggregate of Lappi Farm’s liability to you is limited to an amount not exceeding the amount paid by you for your booking.

Events beyond control

Lappi Farm is not responsible for any loss arising out of any occurrences or conditions beyond its control, including but not limited to acts of terrorism, acts of God, defects in vehicles, war, strikes, theft, delay, cancellation, civil disorder, disaster, government regulations or changes in itinerary or schedule.

All travel documents, observance of laws and government regulations are your responsibility.

Use of information

You consent to and authorise Lappi Farm to collect, use and disclose your personal information for the purposes of administering your booking and providing you with any services associated with your booking.

You consent to information which you have provided to Lappi Farm as part of your booking being used by Lappi Farm for the purpose of informing you about offers and promotions which relate to Lappi Farm.

Lappi Farm will not provide or disclose any information you have provided to Lappi Farm without your prior written consent.

Upon request by you, and to the extent permitted or required by law, Lappi Farm will provide you with access to and/or the ability to correct your personal information; however, only the person who made the booking will be entitled to access and/or correct personal information pertaining to that booking.

General

These Terms and Conditions are governed by and will be construed in accordance with the laws of the State of New South Wales, Australia.

Nothing in these Terms and Conditions affects any rights you may have which by law cannot be excluded, including under the Competition and Consumer Act 2010 (Cth) and under State and Territory consumer protection legislation.

If part or all of any clause of these Terms and Conditions is illegal, invalid or unenforceable, then it will be read down to the extent necessary to ensure that it is not illegal, invalid or unenforceable, but if that is not possible, it will be severed from these Terms and Conditions and the remaining provisions of these Terms and Conditions will continue to have full force and effect.

Acceptance

Acceptance of these Terms and Conditions will be acknowledged by the guest at the time of confirming a booking and providing the booking deposit.